1. COLLECTION AND PROCESSING OF PERSONAL DATA
There are several circumstances where we request some personal data on our sites. This information allows the user identification or contact. The above data may be requested when a user is booking a reservation, registering on the loyalty program, Real VIP, signing up for our newsletter, sending a contact request for events and/or meetings through our forms or sending us an unsolicited application form.
The Personal Data collected and processed are related to the name, email address, gender, date of birth, address, telephone number, credit card information and the identification number.
Therefore, we state that the authority for the collection of Personal Data is within Grupo Bernardino Gomes - Gestão Hoteleira, SA, with registered office at Rua António Enes, 19, 2nd Right, 1050-023 Lisbon, registered at the Commercial Registry of Lisbon under unique number of registration and legal entity 509 884 350, with share capital of EUR50,000.00.
2. USE AND PURPOSE OF PROCESSING OF PERSONAL DATA
The user's personal data, provided on the websites of Hotéis Real brand, are used for the following purposes:
i. To simplify the booking and lodging process if you are a registered user, with the main objective of continuous improvement of our services;
ii. Being part of marketing activities, particularly in the newsletter subscription, events, campaigns, promotions, loyalty programs, surveys, comments and/or contests.
iii. To inform users about updates of products and data, special offers and/or other products and services of the Hotéis Real brand;
iv. For statistical analyses of Marketing and Remarketing;
v. To continually ensure that our respective sites and content match the needs and expectations of users;
vi. Conduct market research and customer satisfaction;
vii. Recruitment of employees for Grupo Bernardino Gomes - Gestão Hoteleira, S.A.
If you are a Real VIP client registered on our site (www.realhotelsgroup.com), you can change your personal data whenever you want by simply accessing the platform and entering your user name and password.
When you visit our sites, Grupo Bernardino Gomes - Gestão Hoteleira S.A. also collects technical information from your computer, such as the IP (Internet Protocol), the operating system and browser type. We use this information to improve the quality of your visit to our sites, and we will not disclose any of this information to entities outside of Grupo Bernardino Gomes - Gestão Hoteleira S.A. without your consent.
3. ACCESS TO PERSONAL DATA
Grupo Bernardino Gomes - Gestão Hoteleira, S.A. ensures all means to allow users to access their personal data. If you want to access, correct, supplement, update or delete your Personal Data, you should contact Grupo Bernardino Gomes - Gestão Hoteleira S.A. Your request should be sent to email@example.com
Grupo Bernardino Gomes - Gestão Hoteleira, S.A. may request a copy of a valid ID in order to safeguard the privacy of its customers.
4. CHANGE OF PERSONAL DATA
5. SECURITY OF PERSONAL DATA
According to our policies and internal security and confidentiality procedures, Grupo Bernardino Gomes - Gestão Hoteleira S.A. ensures the security of Personal Data that users provide.
Whenever you are prompted for information about the credit card data, it is done through a secure line, which means that your information will be sent over the Internet under an encrypted form. You can see when you are in security mode when a "closed lock" or "key" icon shows up in the upper left of your screen. Additionally, you can see that the first characters of the site's URL will change from "http" to "https", indicating that you are accessing a secure server.
Thus, we guarantee that whenever you are asked to provide personal information, this communication is done through a SSL secure line (Secured Sockets Layer) whenever you are using a SSL enabled browser, such as Microsoft Internet Explorer (IE), Netscape Navigator or Google Chrome.
However, the user's Personal Data may circulate on the Internet without security and could be viewed and/or used by unauthorized third parties for that purpose. Should this occur, Grupo Bernardino Gomes - Gestão Hoteleira S.A. is not responsible for the theft, destruction or dissemination of user's Personal Data.
6. SHARING OF PERSONAL DATA
The Personal Information may be shared with some employees within Grupo Bernardino Gomes - Gestão Hoteleira, S.A. to:
i. Provision of requested services;
ii. Database management;
Personal Information may also be shared with the Local Authorities, if required by local law and in accordance with applicable legal requirements.
Grupo Bernardino Gomes - Gestão Hoteleira, S.A. is not responsible in the case of children under 18 providing any Personal Data without permission of their parents or their legal guardians.
When you visit our sites, a small text file (Cookie) is created and stored on your access device (computer, tablet, smartphone, etc.). This text file will allow easier and quicker access to our sites. Cookies allow us to analyse how users browse our sites and can also help showing online ads that are more relevant to you.
You can find more information about cookies at www.allaboutcookies.org
9. CONTACT AND RIGHT OF EXIT
If you want to:
ii. Change your Personal Data;
iii. Stop receiving business mailing, including emails;
iv. Withdraw your consent to share your Personal Data with third parties;
You can do this via email to firstname.lastname@example.org
10. APPLICABLE LAW AND JURISDICTION
11. CONTACTS AND/OR QUESTIONS
Grupo Bernardino Gomes – Gestão Hoteleira, S.A. - November 2014